Refund & Cancellation Policy

SpryFi offers a 7-Day Money-Back Guarantee to all new subscribers. This guarantee is designed to give you a risk-free opportunity to evaluate our service before making a long-term commitment. We believe in the quality of our service and want you to have complete confidence in your decision to choose SpryFi.

The 7-day guarantee period begins on the date of delivery of your SpryFi equipment to your designated shipping address. The guarantee period ends at 11:59 PM Central Time on the 7th calendar day following the delivery date.

If you cancel your service within the 7-day guarantee period and return your equipment in accordance with Section 4, everything is fully refundable, with the sole exception of shipping charges.

To qualify for a refund under the 7-Day Money-Back Guarantee, you must satisfy all of the following conditions:

You must initiate the cancellation request within 7 calendar days of the equipment delivery date.

You must return the rented modem and all associated equipment (power cords, antennas, accessories) in good working condition, free from physical damage beyond normal wear and tear.

You must have been a first-time subscriber to the specific plan being canceled. The guarantee is available once per household per plan type.

In compliance with the FTC's amended Negative Option Rule, you have the unconditional right to cancel your SpryFi subscription at any time, for any reason, without penalty. SpryFi will never impose early termination fees, cancellation fees, or any other financial penalty for exercising your right to cancel.

Consistent with the FTC's Click-to-Cancel mandate, SpryFi guarantees that the process of canceling your service will be no more difficult than the process of signing up. We will never require you to navigate through unnecessary steps, speak with a retention specialist, or provide a reason for canceling in order to complete your cancellation.

You may cancel your subscription through any of the following channels:

Online Self-Service Portal: Log into SpryFi EasyPortal at account.spryfi.net to process your cancellation. No representative interaction required. Accepted 24/7; processed within 1 business day.

Email / Ticket: Send a cancellation request to support@sprywireless.com from the email on file or submit a support ticket through SpryFi EasyPortal. Include your account number or the name and address on the account. Processed within 2–3 business days.

Phone: Call us at (512) 729-7797. No fees are charged for phone cancellations. If you reach voicemail, leave a message and we will process your cancellation and call you back. Monday–Friday, 9:00 AM–6:00 PM CST.

Note: Cancellations are not processed via live chat alone; live chat can assist you in using the methods above.

Upon receipt of your cancellation request, SpryFi will send a written confirmation to the email address on file. The timeframe for receiving this confirmation depends on the method used:

Online Self-Service via SpryFi EasyPortal: within 1 business day.

Email or Support Ticket: within 2–3 business days.

This confirmation will include:

The date your cancellation was received.

The effective termination date of your service (typically the end of the current billing cycle).

Instructions for returning your rented equipment and the prepaid shipping label.

If you do not receive a confirmation email within the timeframe specified for your cancellation method, please contact us immediately, as your cancellation may not have been processed.

You will continue to be charged for your subscription until your rented modem is returned to us. Once the modem is received and processed by our warehouse, billing will cease. SpryFi will not issue a pro-rated refund for the unused portion of the current billing cycle, except in cases where a service outage or billing error has occurred (see Sections 5 and 6).

Because all SpryFi modems and associated hardware are provided on a rental basis, you are required to return all equipment upon cancellation of your service. Customers will be charged for their subscription until their modem is returned. Failure to return equipment in a timely manner will result in continued monthly billing and/or equipment replacement charges.

You have 7 calendar days from the date your cancellation is confirmed (not the date you submitted the request) to return all equipment. The return window begins on the date the cancellation confirmation email is sent to you.

SpryFi will provide a prepaid return shipping label at no cost to you. This label will be sent digitally to your account email address. By request, we can also send physical labels and return kits. You are not required to pay any return shipping costs.

To complete your equipment return:

Locate the prepaid USPS shipping label sent to your account email address.

Pack the modem, power adapter, antennas, and all other accessories securely. Use the original packaging if available, or a sturdy box with adequate cushioning. Do not use a USPS Flat Rate box. Our prepaid labels are for USPS Ground shipping; if you use a Flat Rate box, USPS may return the package to you.

Affix the prepaid label to the outside of the box.

Drop off the package at any authorized USPS location before the 7-day return window expires.

Retain your drop-off receipt as proof of return.

Equipment must be returned in good working condition. The following standards apply:

SpryFi will notify you in writing before deducting any fees from your refund or charging your payment method for equipment damage or non-return.

SpryFi recognizes that reliable internet access is critical to our customers, particularly those in rural areas with limited alternatives. If you experience a documented, continuous service outage lasting 24 hours or more due to a network issue attributable to SpryFi or its underlying carrier partners, you are entitled to a pro-rated credit for the period of confirmed service unavailability.

To request an outage credit:

Contact customer support to report the outage and receive a trouble ticket number.

Allow our technical team up to 72 hours to investigate and confirm the outage on our end.

If confirmed, you must reach out to customer support to request the credit.

Credits are not automatic. Once requested and approved, a pro-rated credit will be applied to your next billing cycle.

Credits for outages caused by factors outside SpryFi's control (e.g., natural disasters, customer-side equipment failure, or third-party network issues beyond our carrier agreements) are issued at SpryFi's discretion.

If SpryFi charges you an incorrect amount due to a billing system error, we will issue a full refund of the overcharged amount within 30 days of the error being identified or reported, whichever is earlier.

This Policy complies with the FTC's Section 5 prohibition on unfair or deceptive acts or practices and the amended Negative Option Rule. SpryFi does not engage in bait-and-switch advertising, undisclosed fee practices, or coercive cancellation barriers.

If SpryFi is unable to resolve your dispute to your satisfaction through the internal process described in this Policy, you have the right to escalate your complaint to the following external regulatory body:

Federal Trade Commission (FTC) — Deceptive marketing, subscription cancellation — https://reportfraud.ftc.gov/

We are committed to responding to all regulatory inquiries promptly and cooperatively.